Support
Contact us
Email support@samoonline.com. We usually reply to questions within a few days. Reports of objectionable content or abuse are reviewed and acted on within 24 hours, whether you send them in the app, through Contact us or by email.
Reporting and blocking
To report a vibe post, press and hold it and tap Report. You can block the person who posted it from the same menu. Blocking hides that person’s vibe posts from you, and stops friend requests and like, paw-print and comment notifications between you. It doesn’t remove them from rooms you share, and you’ll still see their photos, videos and messages there. You can unblock people in Settings > Blocked users.
To report anything else, such as a photo, video, chat message or person, or if something is urgent, email support@samoonline.com or use Settings > Contact us. Tell us what happened and where.
Deleting your account
Go to Settings > Delete account. This deletes your account and everything you’ve posted from our database. Rooms you created pass to another member, or are deleted if no one else is in them. Copies in backups are removed within 30 days.
If you can’t sign in, email support@samoonline.com from your account’s email address. We’ll help verify ownership and arrange the safest available account-deletion path.
Common questions
- Why did my photos disappear? Photos and videos in Timeline and Colorwalk rooms are deleted automatically 14 days after upload. Story Relay scenes and study-room photos are not. Save anything you want to keep.
- I didn’t get a verification code. Check your spam folder and wait a minute before trying again, or sign in with Apple instead.
- Why am I asked to agree to new terms? When our terms change in a way that matters, everyone is asked to agree once before continuing.
Policies
Read our Privacy Policy and Terms of Use.